Returns & Refunds Policy
Last Updated: 16 August 2026
At Pretty Passionate, we want you to love your purchase. If something isn’t quite right, we’re happy to help.
1. Change-of-Mind Returns
If you have changed your mind about your purchase, you may request a return or exchange within 14 days of receiving your order, provided that the item:
- Has not been worn;
- Has not been washed;
- Has not been altered or damaged;
- Has all original tags and labels attached; and
- Is returned in its original condition.
Please contact us before sending any item back so that we can provide you with the appropriate return instructions.
For change-of-mind returns or exchanges, the customer is responsible for the cost of returning the item to us.
2. Exchanges
We are happy to exchange an item for a different size, subject to availability.
If the requested size or replacement item is unavailable, we can offer an alternative product or process a refund, where applicable.
Any difference in price between exchanged items will be payable by, or refunded to, the customer as applicable.
Customers are responsible for return shipping costs for change-of-mind exchanges.
3. Faulty or Defective Items
All Pretty Passionate products are covered by the consumer rights provided under applicable South African consumer protection legislation.
If an item is defective, unsafe, of inferior quality, or does not comply with the requirements of the Consumer Protection Act, you may be entitled to a repair, replacement or refund in accordance with the Act.
If you believe you have received a faulty or defective item, please contact us as soon as reasonably possible and provide details and, where appropriate, photographs of the issue.
We may request that the item be returned to us so that it can be inspected.
Where a fault is confirmed, we will deal with the return in accordance with your rights under applicable South African law.
4. Incorrect Items
If we have sent you the wrong item, size or product, please contact us as soon as possible after receiving your order.
Where the incorrect item was supplied by us, we will arrange the appropriate return and replacement at our cost.
If the correct replacement is unavailable, we will provide an appropriate remedy in accordance with applicable consumer protection legislation.
5. Items That Cannot Be Returned for Change of Mind
For change-of-mind returns, we cannot accept items that have been:
- Worn;
- Washed;
- Altered;
- Damaged through misuse or negligence; or
- Returned without their original tags and labels.
This does not affect your statutory rights in respect of defective or faulty goods.
6. Refunds
Where a refund is approved, the refund will normally be made using the original payment method.
Please allow 5–10 business days for a refund to reflect, depending on your payment provider and financial institution.
7. Sale Items
Sale items may be subject to the same return and exchange conditions as full-price items unless otherwise clearly stated at the time of purchase.
Nothing in this policy limits any rights you may have under applicable South African consumer protection legislation.
8. Consumer Rights
Nothing in this Returns & Refunds Policy is intended to limit, exclude or waive any rights available to consumers under the Consumer Protection Act 68 of 2008 or any other applicable South African law.
Where there is a conflict between this policy and a mandatory provision of applicable law, the applicable law will prevail.